Shipping & Delivery Policy
At Vera & Leo London, we aim to deliver your order as quickly and accurately as possible. Below you’ll find all information regarding our shipping and delivery process.
Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your parcel’s journey.
Delivery Time
The average delivery time is 3–7 business days, depending on your location. Please note that delivery times may be extended during busy periods, holidays, or due to customs procedures beyond our control.
Shipping Method & Origin
All orders are shipped directly from our supplier in China. Depending on your country of residence, customs duties or import taxes may apply. These costs are the responsibility of the customer and are not included in the product or shipping price.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Rates vary depending on the destination, weight, and shipping method chosen. We strive to keep our shipping fees as fair and transparent as possible.
Responsibility During Shipping
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Once the tracking information shows that the order has been delivered, responsibility transfers to the customer.
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Please ensure your delivery address is entered correctly at checkout. Any address errors must be reported within 24 hours after placing the order.
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Vera & Leo. London is not liable for lost or undeliverable parcels caused by incorrect shipping details.
Contact
For any shipping-related questions or concerns, feel free to contact us at info@veraleolondon.com. We’re always happy to help and ensure your shopping experience is smooth and reliable.