Return Policy
At Vera & Leo London, we always strive to ensure our customers are fully satisfied. However, if for any reason you would like to return an item, please review our return policy below.
Return Conditions
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You may only request a return after physically receiving the item.
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Return shipping costs, including any international postage or customs fees, are entirely the customer’s responsibility.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed, but wearing them is not.
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Orders placed in multiple sizes with the intention to return part of the order are not permitted.
Return Process
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Request your return by emailing info@veraleolondon.com within 14 days of receiving your order.
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Our team will provide you with the return address of our supplier (based in China).
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Ship the item back at your own expense, including any customs duties or additional shipping fees.
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We strongly recommend using a track & trace shipping method to ensure safe delivery.
Refunds
Once the returned item has been received and inspected, and its condition approved, a refund will be processed within 14 days via your original payment method.
Liability
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We are not responsible for lost parcels if the tracking shows the order was delivered to the address provided by the customer.
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If an incorrect address was entered during checkout, this is the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at info@veraleolondon.com.