Privacy Policy

This Privacy Policy applies to the services provided by Vera & Leo London, registered in the United Kingdom and reachable via info@veraleolondon.com.

We value the privacy of our customers and are committed to protecting your personal information. Any data you share with us will be handled with the highest level of confidentiality and care.


By using our website or placing an order, you agree to this Privacy Policy and the way we process your personal data.

Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, or contact our customer service team. This may include:

  • Full name

  • Address and delivery details

  • Email address

  • Phone number

  • Payment information

  • IP address and device details

  • Website usage activity

We also automatically collect limited technical data (such as cookies and analytics) to help us improve our website and services.

Purpose of Data Collection

We only process your information when it is necessary for legitimate business purposes, including but not limited to:

  • Processing and fulfilling your orders

  • Providing customer service and post-purchase support

  • Sending order confirmations, updates, or promotional information (if subscribed)

  • Improving our website, user experience, and marketing performance

  • Preventing fraud or misuse of our services

We will never sell your personal information to third parties.

Sharing of Information

Your data may be shared with carefully selected third parties only when necessary to carry out our services, such as:

  • Payment service providers (for secure transactions)

  • Shipping and logistics partners (for order delivery)

  • IT and analytics tools that help us operate our store

All third-party partners comply with strict data protection regulations (GDPR).

We may also disclose your information if required by law or legal obligation.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

Once data is no longer needed, it will be securely deleted or anonymized.

Cookies

Our website uses cookies to enhance functionality, track usage patterns, and improve marketing performance.

You can manage or disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of our website.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict data processing

  • Request data portability

To exercise any of these rights, please contact us at info@veraleolondon.com.

We aim to respond to all requests within a reasonable time frame.

Data Security

We implement strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

This includes encryption, secure payment gateways, and regular system monitoring.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via:

Company Name: Vera & Leo London

Email: info@veraleolondon.com

Location: London, United Kingdom